ON-DEMAND VIRTUAL ADMIN SERVICES FOR EVENTSSave time and effort on delegate administration
B2B marketers who run events for customers, prospects and their own staff and
Conference organisers who want to increase delegate registrations without permanent employees.
Delegate services – the human side of conference and events
Supporting you and your delegates from invitation to check-in and beyond.
eVentBackOffice from Telaman allows you to concentrate on what you do best – designing, marketing and managing your event.
We provide as much of the admin support you need before, during and after an event.
eVentBackOffice helps you grow without out taking on permanent or untrained temporary staff.
Marketing teams often find that the extra load of administering an event leads to staffing problems. Our virtual admin team are there only when you need us – answering the phone and emails as if they were you – 24×7 if needed.
There is lots to tell so give us a call to find out more.
eVentBackOffice embodies our no nonsense – can do – not a problem approach to event support services.
To find out how we could do great things together call +44 (0)1663 308 250 for a no obligation – no cost chat.
One of the unique advantages of working with Telaman is that we’re trusted as much for the quality of our people as our software.
However good the tech side of delegate administration may be, it needs the right human resources to invite, register and welcome delegates, and to ensure that their experience of your conference or other event is first class throughout.
Our experienced teams work with conference and exhibition organisers, event and marketing agencies, plus those running training courses or corporate hospitality events. As well as manning the front desks, we can act as your back office, taking the administrative and logistical load off your shoulders.
What we do – and what we don’t do
Just in case you’re wondering, we don’t design or run the event – that’s your job and you’re better at it than us.
We don’t source venues or negotiate hotel rates – but we can handle everything else to do with accommodation (while you get to keep any hotel commission).
We don’t book speakers – but we can manage them for you.
Everything else to do with looking after your delegates we can take care of. Leaving your event to proceed smoothly and serenely – while we do the hard work and cope with the unexpected behind the scenes.
Making the right call
We answer phones and send emails using your company name. We’re used to handling important callers from all over the world and often handling incomplete information. Sophisticated call handling tools will route any call from anywhere at any time to whoever is best equipped to handle it (and in the right language too).
Queries, delegate substitutions, itinerary changes, cancellations – we can handle them all, professionally and effectively.
All delegate calls and emails are automatically logged in our secure CRM system. You have 24/7 access, so you can see who’s been in touch at a glance.
“I can’t believe it took us this long to make a change. So happy that we did.”
Where Telaman professionals make a difference
- Invitations and tickets – working with our advanced software, we can manage the whole process from invitations to registration, ticketing, and joining instructions, as well as chasing up non respondents. For details, see our Registrations page.
- Meeting and greeting – our teams are trained by someone who used to be in charge of cabin staff training for a major airline. Some of them are ex-cabin crew themselves – so you know you’ll be getting the best.
- Multi-site management – from multiple entrance points and exhibition halls to events across different locations, no event is too complicated or large for us to handle.
- Travel arrangements – confirming and arranging travel and airport transfers. We can also compile trip schedules and delegate lists for your travel partners.
- Visa applications – working out exactly what visas are required for each international delegate and sending visa application support letters.
- Event seating management – for corporate hospitality occasions at stadiums, dinners, awards ceremonies, conferences and other events.
- Organising equipment – from computers and printers down to badges, we can handle it all. For more information, read about our equipment hire and sourcing service.
All your accommodation needs covered under one roof
Once you’ve sourced hotels, we can block book rooms for your delegates in advance, confirming exact numbers on the eve of the event. We can also handle room allocations as required and manage VIP upgrades.
In each case, we do the legwork but you keep the block booking commission.
Find out more now
Let us take care of the administration, both customer-facing and back office, leaving you free to concentrate on the event itself.
For further information, please contact us